Prestashop B2B Support and Bug Fixes

Reactive and specialized support for high-stakes Prestashop B2B stores, with or without connected ERP, to restore stability to your business without impacting your internal operations.

Many businesses find themselves slowed down or even blocked by obsolete, poorly maintained, or technically limiting web applications. Discover how to transform these obstacles into opportunities.

Free strategic session (30 minutes)

Why choose expert B2B Prestashop technical support?

Since 2017, we have been supporting e-commerce businesses with sites generating between €10,000 and €800,000 in monthly revenue. This experience allows us to work on any type of store, regardless of its complexity and technical constraints.

We offer:

  • Proven reactivity : free estimate within hours, rapid diagnosis
  • Fair billing : no payment without validation and guaranteed results
  • Flexibility and capabilities far superior to official support thanks to independent organization and extensive experience in custom B2B web application development
  • Advanced mastery of customized or overloaded Prestashop architectures

Maintenance and support: two complementary approaches

Support intervenes in case of breakdown or specific problem. It is punctual, rapid, and focused on immediate resolution.

Maintenance is preventive: regular updates, security control, performance monitoring, continuous optimization.

These two approaches are complementary: for a stable, high-performing, and sustainable Prestashop store, we recommend combining proactive maintenance and reactive support.

Most common B2B Prestashop bugs we fix

Whether you need a one-time fix or regular support, we adapt to your pace and business challenges.

Critical bugs

These problems block your sales and require immediate intervention:

  • 500 errors, back-office crashes, slowness when opening product sheets
  • Blocked B2B order tunnel (quotes, manual validation, specific delivery)
  • Access problems for multi-user accounts (representatives, buyers)

Functional problems

They disrupt your customers and reduce your conversions:

  • Failing B2B payment modules (deferred invoice, bank transfer, term payment)
  • Inconsistent or customer rule-inappropriate excl./incl. VAT prices
  • Non-functional quote generation or price request modules

Compatibility problems

They limit your evolution and must be corrected to ensure stability:

  • PHP incompatibilities, unmaintained modules
  • Custom B2B themes broken after update
  • Conflicts between business modules (logistics, accounting, etc.)

SEO and performance

Missed optimizations impacting SEO and performance:

  • Poorly configured canonical tags for catalog filters
  • Very slow category pages (pagination, complex sorting)
  • Incomplete or erroneous sitemap, duplicate pages

Our B2B Prestashop intervention method

Our method is designed to address the specific challenges of B2B e-commerce, where service continuity is paramount.

Whether you need a one-time fix or recurring support (TMA), we adapt to your business constraints (ERP, PIM, structured catalog...).

  • Quick request reception via secure form
  • Free diagnosis (up to 30 min): logs, console, manual tests
  • Business impact analysis: orders, catalog, ERP export, etc.
  • Clear and detailed estimate sent, validated together
  • Immediate intervention upon validation, with complete traceability

Our priority: Try everything to solve your problems without disrupting your business flow.

B2B Prestashop support method
B2B Prestashop support guarantee

Our guarantees for your B2B business

  • Guaranteed result: billing only if the problem is solved
  • No billing without written agreement: estimate validated together
  • Free initial diagnosis (30 min): from your first request
  • Remote backups: for immediate rollback if needed
  • Traceability: every action is documented
  • Secure and temporary access: we keep nothing after intervention

B2B Prestashop support and bug fix pricing

Our rates are simple, no commitment, and adapted to your urgency level:

  • Standard support (business hours): €79 excl. VAT / hour
  • Urgent support (evening, weekend, holidays): €118 excl. VAT / hour
  • Fair billing: per minute after only a 30-minute minimum package

    • We also offer 20-hour packages valid for 6 months or monthly TMA for recurring needs.

FAQ — Prestashop Support and Bug Fixes

Have questions before engaging an intervention? Here are answers to the most frequent requests we receive.

Fill out our support form with a clear description of the problem. We perform a free diagnosis (30 min) and get back to you with an intervention estimate. In case of emergency, we can intervene the same day.

It depends on your current version, modules, theme, and any overrides you use. Depending on the case, we can perform a complete compatibility audit to identify risks and propose a controlled migration roadmap.

No, but a version change can make certain themes obsolete or incompatible. We help you evaluate whether it's possible to adapt your current theme or whether it's wiser to adopt a new one.

This problem can come from a defective update, an incompatible module, or poor server configuration. We can intervene quickly to restore access and correct the cause of the problem.

An update consists of moving to a minor or major version without changing the foundation (e.g.: 1.7.6 to 9.1). A migration involves an environment change or more significant technological leap (e.g.: from 1.6 to 8.0), often with impacts on theme, modules, and data.

Yes, if a complete backup was made before the intervention. That's why we systematically include a remote backup before any sensitive operation. This guarantees quick restoration in case of problems.

Generally, we respond within 2 business hours following your request. In case of emergency, an intervention can take place the same day, depending on our availability and the severity of the reported problem.
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